Frequently asked questions
Everything you need to know about ordering, delivery, payments and looking up your order.
You can order in two ways. Shop online and pay securely at checkout, or send us a message on WhatsApp with what you need and we will confirm availability, pricing and delivery.
Yes. Online orders are paid securely through Razorpay. Your order is confirmed only after payment is verified on our server.
Delivery charges depend on your delivery zone, which is matched using your pincode. The exact charge, minimum order value and any free-delivery threshold are shown at checkout before you pay.
If your pincode is not in an active delivery zone, online checkout will not proceed. You can still send us a WhatsApp enquiry and we will let you know if delivery can be arranged.
Medicines and health essentials are handled as enquiries. Where a prescription is legally required, please share a valid prescription. We do not claim to be a licensed pharmacy unless separately confirmed.
Estimated delivery time is shown for your zone at checkout. Timings may vary with order volume, weather and availability.
Please contact us on WhatsApp as soon as possible. Cancellation and modification depend on whether preparation has already started. See our Delivery and Cancellation Policy for details.
No. An enquiry is simply a message and is never a confirmed order or payment. You only pay when you complete a verified online order.
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Shop online for available items or send us a WhatsApp message for anything specific. Friendly Basket is here to help with your everyday needs.